Met bundelen we het volledige opleidingsprogramma van The House of Contact Centers. Sinds 2005 begeleiden we zowel inhouse als facilitaire contactcenters bij het realiseren van meerwaarde door het inzetten van training en insourced management. biedt een compleet gamma aan plenaire en op maat gemaakte opleidingen op vier niveaus binnen uw bedrijf.
Agent
Operational
Middle
Top
|
All |
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Workshop: how to better deal with customers as an organization and minimize the delivery gap |
1 day |
Agents - Operators |
|
The what & why of Contact Centers: Service Maximization, Cost Optimization & Revenue Generation |
1 day |
Basics of Remote Customer Care. |
1 day |
Basics of Distance Selling. |
1 day |
Advanced Remote Customer Care (difficult cases, serve & sell, retention, winback,...) |
2 days |
Remote Smartselling & Tele Accountmanagement |
2 days |
Operational Management |
|
Stepping up to management. |
1 day |
The What & Why of Contact Centers: Service Maximization, Cost Optimization & revenue Generation |
1 day |
E2E Service Delivery Management in Contact Centers. The antagonist of product management |
1 day |
People management in Contact Centers: QM, Coaching, Motivation & Retention. |
2 days |
Process Management in Contact Centers Business Process, Knowledge & Workforce Management |
2 days |
Tactical/Middle Management |
|
Expert Class Contact Center Management |
24days |
Contact Center Assessment & Development |
3 days |
The European, Belgian, sectorial, individual and non existing rules |
1 day |
Contact Center Sourcing, at home & abroad. |
3 days |
E2E Service Delivery management in Contact Centers. The Antagonist of product management |
3 days |
New Age CC HR: Orchestrating People, Processes & Technology:
Finding the right balance between the three Contact Center anchors. |
3 days |
CRM, data & Sales management in Contact Centers. |
3 days |
Contact Center ICT: Tools & Systems to sustain & uplift your activities |
1 day |
Financial Management of Contact Centers |
3 days |
Contact Center Metrix: Counting, calculating, measuring, explaining & predicting. |
3 days |
Strategic/Top Management |
|
Executive Class Contact Center Development |
2 days |
Strategic Visioning on Customer Contact |
1 day |