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Programma | Datum/data |
---|---|
Contact Center New Years Reception | |
Contact Center Financials | |
CCLA NY Receptie 2016 | |
ContactcenterCafé: Employer Branding op CC Sectorniveau | |
Expert Class Contact Center Management | |
Contact Center Café | |
Stepping up to leadership: Editie 4 2017 | |
Stepping up to leadership | |
Contact Center Financials | |
ECCCM NL Infosessie | |
Coaching & People Management | |
Contactcenter Golf Texas Scramble & Clinic - Melsbroek | |
ContactcenterCafé on Home Working. | |
ContactCenterCafé: Trends en kengetallen in klantinteractie | |
ContactcenterCafé: Boekpresentaties van twee pas verschenen: ’Must Reads’ voor contactcenterprofessionals. | |
ContactcenterCafé: donderdag 24 april | |
Quality Monitoring | |
Expert Class Contact Center Management | |
Contact Center Café | |
Expert Class Contact Center Leadership | |
Expert Class Contact Center Management | |
ContactCenterCafé: Welke regels en bijhorende risico's mogen we best niet meer aan onze laar lappen | |
ECCCM NL-1 | |
Coaching & People Management | |
ContactcenterCafé: Smartphones, tablets & contactcenters... | |
ContactcenterCafé | |
THoCC Inside Out | |
Empathie = een toverwoord | |
Expert Class Contact Center Management | |
Wat kunnen gamification en gaming betekenen in de contactcenterindustrie? | |
Quality Monitoring | |
Expert Class Contact Center Management | |
Contact Center Café | |
ContactcenterCafé: Wat zeggen de planners van morgen over de planners van de toekomst? | |
Expert Class Contact Center Management | |
WFM | |
Contact Center Texas Scramble 2015 | |
CCLA Contact Center Congres 2013: Marketing ROI | |
Contact Centers New Years Reception 2011 | |
Contact Center Texas Scramble & Golf Clinic 2012 | |
NPS drivers | |
Oracle CX Journey Mapping workshop Designing the Experience, Outside-In | |
27 mei Caviars THoCC uitnodiging | |
Executive Class Contact Center Development | |
ContactCenterCafé m.b.t. profiel en werving van contactcentermedewerkers | |
Contact Center Café | |
ContactcenterCafé: Wat zeggen de planners van morgen over de planners van de toekomst? (Bus) | |
Stepping up to leadership | |
Stepping up to leadership | |
CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
ContactCenterCafé: Smartphones, tablets & contactcenters... | |
Opening THoCC - Veemarkt 5 - Mechelen | |
ContactcenterCafé on 'Quality Monitoring' | |
Sales = Close the deal | |
ContactcenterCafé: Quality Management on Steroids | |
Contactcentercafé: Wat betekenen Contactcenters voor -25ers? | |
Quality Monitoring | |
ContactCenterCafé: Contact Center Professionals 3.0 | |
Contact Center Café | |
Contactcenter Hard Rock Café | |
Stepping up to leadership | |
ContactCenterCafé: Het digitale omslagpunt | |
ContactCenterCafé: CCLA bestaat 10 jaar, en wat nu? | |
Next Meating | |
ContactcenterCafé | |
New Years Reception 2013 | |
Stepping up to leadership: Editie 1 2018 | |
ContactcenterCafé: Bereikbaarheid, agentprofielen, kanaalpreferentie en servicelevels. | |
Contactcenter Golf Texas Scramble & Clinic - Melsbroek 2014 | |
Quality Monitoring | |
Advanced Telesales: Inbound & Outbound | |
THoCC en de Nerveuze Serviërs | |
ContactCenterCafé | |
Binnen met Bellen | |
50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
ContactCenterCafé: CCLA bestaat 10 jaar, en wat nu? | |
Contact Center Congres 2013: Marketing ROI 21 november 2013 | |
Contact Center Texas Scramble & Golf Clinic 2011 | |
Contact Center Congres 2014: The new way of working | |
Expert Class Contact Center Management | |
Stepping up to leadership: Editie 2 2018 | |
Expert Class Contact Center Management | |
Executive Class Contact Center Development | |
Advanced Service: Determine playing field & De-mine | |
THoCCademy Workshop | |
ContactCenterCafé: The Future of (trigger based) Outbound | |
Binnen met Bellen | |
Opleiding Workforce Management | |
ContactCenterCafé: L'attaque est la meilleure défence... | |
Contact Center Congres 2013: Marketing ROI | |
Inschrijving Sponsors Contact Center Congres 2014 | |
ContactcenterCafé Charter voor Klantvriendelijkheid | |
Stepping up to leadership: editie 3 2018 | |
ContactcenterCafé: Wat doen met Push Notifications en Contextuele Marketing? | |
ContactCenterCafé: The Effortless Experience | |
E2E Performance Management | |
THoCCademy Workshop | |
ContactcenterCafé Charter voor Klantvriendelijkheid | |
COACH YOUR WAY TO NPS | |
Expert Class Contact Center Management |
- Editie 6
|
50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
Contact Center Congres 2013: Marketing ROI | |
test |
- test
|
ContactcenterCafé Charter voor Klantvriendelijkheid | |
Opleiding Workforce Management: editie 1 2018 | |
ContactCenterCafé: Wat doen met Push Notifications en Contextuele Marketing? | |
Contact Center Texas Scramble 2015 | |
E2E Performance Management | |
Contact Center Café: Trainer Talk | |
Contact Center Café - Integration | |
COACH YOUR WAY TO NPS | |
ContactcenterCafé - CC & Social Media. | |
50ste ContactcenterCafé met 3 Level4 Cases: Eneco België, Callexcell en Mazda UK | |
CCLA Contact Center Congres 2015: Contactcenterprofessional 3.0 | |
NY Reception January 23rd 2014 Brabantse Golf Melsbroek | |
CCLA New Year's Reception | |
ContactcenterCafé Charter voor Klantvriendelijkheid | |
Opleiding Workforce Management: editie 2 2018 | |
Expert Class Contact Center Management | |
COACH YOUR WAY TO CONVERSION | |
Contact Center Texas Scramble 2015: Clinic | |
Coaching & People Management | |
E.V. Meating | |
THoCC en de Nerveuze Serviërs | |
ContactcenterCafé on 'Blending' | |
Opleiding Workforce Management | |
Expert Class Contact Center Management | |
Expert Class Contact Center Management |
- Editie 8
|
Expert Class Contact Center Management | |
Lid worden CCLA | |
Contact Center Financials 2018 | |
Stepping up to management | |
COACH YOUR WAY TO CONVERSION | |
ContactCenterCafé: The Effortless Experience | |
Coaching & People Management | |
Newtel Essence City Challenge | |
THoCC en de Nerveuze Serviërs | |
Expert Class Contact Center Management | |
Contact Center Café |
- 29/10/09 Alumni en lesgevers Expert Class, leden Contactcentres.be en sponsors Contact Center Café
- 29/10/09
|
Workshop Maturity Assessment and Operating Model | |
Contact Center Café | |
New Years Reception | |
Total Call Development | |
Contact Center Café | |
Expert Class Contact Center Management |
- Editie 5
|
Colloquium Contact Center Management |
- 9 juni
|
Call Management | |
Contact Center Financieel Management | |
Contact Center Financieel Management |